The “Family Information Is Not Available” issue often stems from incorrect iCloud security or poor network settings.
Family Sharing allows you to share access to your Apple Music, Apple TV+, iTunes, and Apple Store purchases.
In this guide, we’ll walk you through how to fix the issue with Family Sharing, specifically when the account information is not available on your iOS device.
#1 Consider Your iOS Version
Before diving into the solution, keep in mind that different iOS versions may slightly alter the steps. Confirm your iOS version in the Settings app.
We recommend that your iPhone or iPad is running on the latest iOS.
#2 iCloud Security Settings
Follow these steps to ensure your iCloud security settings are configured correctly:
- Open the Settings app and tap on your name at the top.
- Tap on “iCloud” and scroll down to the “Security” section.
- Tap on “Family Sharing” and make sure that the “Share My Location” setting is turned on.
#3 Accept iCloud Privacy Terms and Conditions
When visiting the iCloud page on your iPhone, be attentive to any prompts regarding updated privacy terms and conditions. Accept these to avoid the Family Information Is Not Available error.
#4 Check Your Internet Connection
When changing your iCloud settings or Family Sharing, always maintain an active internet connection, preferably through Wi-Fi, to prevent verification errors.
Some functionalities may not work well over cellular data.
#5 Verify Family Organizer Status
Confirm that you are the designated family organizer within Family Sharing. To confirm:
Step 1: Open Settings, tap on your name, and select “Family Sharing.”
Step 2: Verify your status as the family organizer. If not, coordinate with the current organizer for necessary adjustments.
By following these steps, you should be able to resolve the “Family Information Is Not Available” issue on your iOS device.
If you encounter any challenges or have additional tips, don’t hesitate to engage with the community in the comments section. Happy sharing!
